Last updated: 23 September 2026
This policy explains when a return or refund is possible at SneakyKickz, who pays for return delivery, and how long a refund takes.
1. No Cash on Delivery
Cash on Delivery (COD) is not available on our store. All orders must be paid in full online at the time of ordering, using the payment methods shown at checkout.
2. Return delivery charges are paid by the customer
If you send an order back to us, the delivery charge for returning the product is payable by you, and return shipping charges are not refunded. The only exception is when the fault is ours, as described below. In those cases we arrange and pay for the return.
3. When a refund or replacement is possible
- Damaged product: the item arrived damaged or defective.
- Wrong size sent: you ordered one size and we shipped another, for example you ordered UK 8 and we sent UK 6.
- Wrong item sent: the product delivered is not the product you ordered.
To raise a claim, contact us with your order number and clear photos of the product, the box and the size label, before wearing or using the item.
4. What we cannot accept
- Products that have been worn outdoors, used, washed or altered.
- Products returned without the original box, tags or accessories.
- Products returned in a condition different from how they were delivered.
- Change-of-mind returns where the correct product was delivered exactly as ordered, unless we agree otherwise in writing.
5. Every return is inspected first
Each returned product is checked and reviewed by our team before any refund is approved. We confirm that the product is the one we shipped, that it is unused and in its original condition with box, tags and accessories, and that the claim matches what we find. If the returned product does not satisfy these parameters, the refund will not be approved and the product will be sent back to you, with return shipping payable by you.
6. Refund timeline: 7 days after review
Once the product reaches us, is reviewed and satisfies the conditions above, your refund is processed within 7 days, to your original payment method. Your bank or payment provider may take a few extra working days to show it in your account. Refunds cover the price of the product. Original shipping charges and return shipping paid by you are not refunded, except when the fault is ours.
7. How to start a return
- Contact us with your order number and photos.
- Wait for our confirmation and the return address before sending anything back.
- Pack the product in its original box with all tags and accessories.
- Ship it to us and share the tracking details.
- We inspect it on arrival and, if approved, refund you within 7 days.
8. Contact
Call +91 798 472 1497 or email sneakykickzz@gmail.com